In light of the governments advice regarding COVID-19, we will still be making local home deliveries for orders placed on our website.
However, following the government guidelines regarding social distancing, we will notify you when your order is being sent out with our delivery driver.
When the driver arrives at your delivery address with your order, they will knock on the door. They will then send a text message to you, notifying you that it is okay to open your front door to collect the order.
REGARDING DPD DELIVERIES
DPD Local drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident which is referenced as RTS on tracking screens. These processes allows DPD to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting.
If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.